Return & Refund:
How do I Cancel an item purchased on Wooden Interio?
∙ Cancellation in Case of Damage: In case if you receive a damaged or defective product, bring it to the notice of delivery personnel immediately at the time of delivery and report a complaint by raising a ticket at call our customer Service Representatives at +91- 9314444747 (9 AM – 6 PM). Damage & defect will be assessed in 2-3 days, and a solution will be provided. If, in the opinion of Wooden Street, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Wooden Street, to address the issue.
∙ Cancellation in case of Wrong Product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it by raising a ticket at call our customer Service Representatives at +91-9314444747 (9 AM – 6 PM).
∙ Cancellation in case of Change in Requirement: You can cancel your order for any product within 24 hours of placing it, and a full refund will be initiated pertaining to the order. However, cancellation can only be done if the product is in production / pre production stage. Cancellation is not possible after a product has been dispatched from the national/regional warehouse. Post the 24-hour window, no cancellation will be entertained.
∙ You must address or submit the damage/defect concern within 2-3 days. Any queries for damage/defect will not be entertained once the timeline is breached.
∙ For fragile products, customers are requested to share an unboxing video in case of damage/defect.
∙ For more details, please get in touch with us at our customer care number or raise a ticket at call our customer Service Representatives at +91-9314444747 (9 AM – 6 PM).
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
● All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer’s premises.
● Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
● Refund will be initiated via NEFT, cash or by the way payment was originally made.
● Depending on the orders, the processing charges might be deducted.